Refund Policy

Last updated: July 25, 2025

1. Our Commitment

At Share the Day, we are committed to providing exceptional service and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions for refunds on credit purchases and services.

2. Credit System Overview

Share the Day operates on a credit-based system where:

  • Credits are purchased in packages ranging from $50 to $600

  • Credits are used to create memory links (70 credits per memory link)

  • Credits do not expire and remain in your account indefinitely

  • Credits cannot be transferred between accounts

3. Eligible Refund Conditions

Full Refund Eligibility

You are eligible for a full refund if:

  • You request a refund within 7 days of your credit purchase

  • You have not used any credits from your purchase

  • Your account shows no memory link creation activity since the purchase

  • The refund is requested through our official support channels

Partial Refund Eligibility

Partial refunds may be considered in the following circumstances:

  • Technical issues prevent you from using our service for an extended period

  • Service interruptions caused by our platform result in loss of functionality

  • Billing errors or duplicate charges occur

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • More than 7 days have passed since the credit purchase

  • Any credits have been used to create memory links or access features

  • Account suspension due to violation of Terms of Service

  • Change of mind after using the service

  • Dissatisfaction with features after using credits

  • User error in credit usage or account management

5. Refund Request Process

How to Request a Refund

  1. Contact our support team at [email protected]

  2. Include your account email and purchase transaction ID

  3. Provide a clear reason for your refund request

  4. Allow up to 3 business days for initial review

Required Information

To process your refund request, please provide:

  • Your registered email address

  • Transaction ID or receipt from your purchase

  • Date of purchase

  • Amount paid

  • Reason for refund request

6. Processing Timeline

Our refund processing follows this timeline:

  • Initial review: 1-3 business days after request

  • Decision notification: Within 5 business days

  • Refund processing: 5-10 business days after approval

  • Bank processing: Additional 3-5 business days (depending on your bank)

Total refund time: 7-18 business days from request to account credit.

7. Refund Methods

Refunds will be processed using the following methods:

  • Original payment method (credit card, debit card)

  • If original method is unavailable, alternative methods may be arranged

  • Refunds are processed in the original currency of purchase

We cannot process refunds to different payment methods or accounts for security reasons.

8. Special Circumstances

Technical Issues

If you experience technical problems that prevent service usage:

  • Contact support immediately to document the issue

  • We will work to resolve technical problems promptly

  • Refunds may be considered if issues cannot be resolved

Billing Errors

For billing discrepancies or duplicate charges:

  • Report the error within 30 days of occurrence

  • Provide documentation of the billing error

  • We will investigate and correct legitimate billing errors

9. Dispute Resolution

If you disagree with our refund decision:

  • You may request a review by emailing [email protected]

  • Provide additional documentation supporting your case

  • We will conduct a secondary review within 7 business days

  • Our final decision will be communicated in writing

10. Contact Information

For refund requests or questions about this policy:

We are committed to fair and transparent refund practices and will work with you to resolve any concerns.